Frequently Asked Questions
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Q1: I have a 9x13" portables set and my hot pac burst and all the liquid leaked out. Can I purchase a replacement hot pac only and would that be available in a local store, such as Wal Mart or KMart? The holidays are upon us and I use this often thru the holidays. thank you. Marcia LaMontagne
A: The best way, and possibly the only way, to purchase replacement packs for a Pyrex Portable is to deal directly with Pyrex. Their toll free number is: 800-999-3436.
Q2: Can I buy just the hot pack for the oval and the 9 x 13 rectangular dish?
A: You will need to contact Pyrex's Consumer Relations Department for replacemnt parts. Their toll free number is: 800-999-3436.
Q3: What is the maximum recommended cooking tempurature to baking in Pyrex Glass Cookware in an convection Oven?
A: Pyrex states that their products are oven safe up to 450 degrees Fahrenheit. It is also recommended that you only place your Pyrex products into an oven that is completly pre-heated.
Q4: What is the quart size of the 9 x 13 dish?
A: The size capacity of the Pyrex 9x13 Portable is 3 quarts according to Pyrex Customer Service.
Q5: How deep is the dish?
A: The depth on the dish that comes with the portable set is about 3 inches.
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